Exchange Policy:
COTTON & SILK has 15 days exchange policy keeping in view that the condition of the product (along with the price tag) remains intact. 
Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit, body odors or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.
No return/exchange will be made for damaged, used and altered items.
There will be no returns and exchange made during any promotional offer/sale period. Moreover, the items which are already on discount will not be returned or exchanged to the customers. 
An Exchange can only be made with the products purchased via our online store and the same cannot be exchanged at our retail stores.
The customer can get in touch with us on our helpline or email us at support@cottonandsilk.pk


Refund Policy:
COTTON & SILK has a ‘No Refund’ policy. However, we are ready to make a refund to the customers in special cases wherein:
a) The product is not available in stock anymore
b) Although we take special care in case of online purchases and we make sure that the product we are sending is fine but if the product seems to be faulty or sent incorrectly we will change or refund.
In such cases, if the mode of payment is done via a credit card, the refund will be made to the same credit card that was utilized at the time of purchase/transaction.
The cost of the item and applicable taxes will be credited. 
Shipping and handling costs will be non-refundable. 
A minimum period of 2 weeks will be taken for the processing of returns and up to 2 billing cycles for the credit to appear on your credit card statement.

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